Ownership for Tech Solutions

What we learned through the hard way?

When it comes to enterprise technology solutions, achieving goals on time and within budget is easier said than done. From Sarvadhi’s experience, here are the challenges we identified and mastered to tackle.

1) Changing requirements:

As we always see, the most significant challenge in delivering tech solutions is the requirements keep on changing. Changes on the go may end up in delays, cost overruns, and quality issues.

2) Technical complexity :

Complexities of futuristic technology raise hurdles in building high-quality tech solutions. Technology evolves day by day, whereas scarcity of experts and technology tools pose challenges.

3) Resource constraints :

In any classic project, limitations in budget, time, and skilled resources may pose challenges. Scarcity of resources ends up in delays and compromise in quality. Physical infrastructure or even mental well-being of the resources may also play roles.

4) Communication &collaboration :

Effective communication and collaboration is critical to project success. With people, miscommunication, misunderstandings, and delays are natural. As a global workforce collaborating now, communication and coordination becomes an even bigger challenge.

5) Testing and quality assurance:

Teams tend to miss out critical defects and bugs without proper resting, which ultimately lead to project failure. Lack of a proper quality assurance process in place is a critical shortfall to any project team.

6) Risk management:

Finally, managing risks is a strategic game for project managers to excel. Proper risk management will help avoid delays and cost overheads. A proper risk management processes in place can identify, evaluate, and mitigate potential risks.

If a technology project tends to derail due to these challenges, teams often resort to finger-pointing and blame-shifting, which only leads to a toxic work environment and a lack of accountability. We found out the solution, it is ‘taking ownership’.

Here’s what Jatin Dudhat, Founder of Sarvadhi Solutions, says about the ownership taking culture. “With each team member taking ownership of their part of the work, our team stands fully accountable for the success or failure of our projects. We built this culture overtime, which now drives each team member to take greater responsibilities, resulting in better-quality solutions delivered on time and within budget.”

Key directives of ownership taking

As we discussed above, Sarvadhi learned it the hard way and we broadly classify ownership-taking into 5 key areas which technology delivery teams should excel in.

1) Accountability:

Being accountable for its success or failure, accountability is essential to drive the team members to take greater responsibility for their work, including meeting deadlines, sticking to budgets, and ensuring that the solution meets the required quality standards.

2) Focus:

To keep the team focused on the goals and objectives of the project. With ownership, the team is likely to focus on prioritizing tasks and make decisions that align with these goals. This is essential to deliver high-quality solutions on time, within budget.

3) Initiative:

The feel of ownership encourages each of the members to take initiative and proactively seek out solutions to problems. This helps to prevent delays and keep the project moving forward to deliver the optimum output.

4) Collaboration:

Ownership promotes collaboration among team members. As everyone takes ownership of their specific tasks, they are more likely to communicate and work together for the success of the project.

5)Sense of Pride:

Finally, taking ownership of a project instills a sense of pride in people in the work being done by them. This ignites motivation and dedication to delivering igh-quality solutions by meeting deadlines.

To tackle the challenges and to keep projects on track, it is not only essential to practice ownership taking at the company level, but also to bring it down to the level of each team member.

The Sarvadhi way of doing it

Out of experience, Sarvadhi learned that ownership promotes accountability, focus, initiative, collaboration, and a sense of pride, all of which come together to ensure successful project completion. Let’s explore our modus operandi in resolving technical issues as an example of the Sarvadhi way of ownership taking.

Step #1:

Acknowledging the issue -Sarvadhi experts communicate closely with the clients to acknowledge their issues and take responsibility for the same.

Step #2:

Communicate a plan of action- Prepare and communicate a comprehensive plan of action which includes steps as identifying root cause, implementing fixes, scope of improvisation, and testing to ensure effectiveness.

Step #3:

Provide regular updates –Offering regular updates to the clients and keeping them informed of progress on the project through daily and weekly reporting.

Step #4:

Take ownership of the issue- In technology, anything may go wrong anytime. Sarvadhi takes ownership of any issues and works to resolve them with minimal down time.

Step #5:

Follow-ups with client -Even when the issue is resolved, our team will follow up with the client to assure that the resolution is working out well.